Skip to main content

Search

Songtradr Marketplace Support

Transactions & Licenses - setup payments & tax documents

Comments

4 comments

  • Richard Zeier

    Hi,

    I am trying to request a payment for the first time. I followed the instructions and completed my bank account setup along with the W-9 form. It says once this step is completed a withdrawl funds button should appear on the transactions page. I'm assuming this replaces the button that says to setup the bank info and W-9. So, I've been waiting since yesterday for the button to appear with no results. How long does it typically take for the button to appear? Thanks.

    0
  • S. Bates

    Hi Richard! 

    We do not see a completed tax form associated with your account. To protect your privacy, if you require further assistance, please submit a support request so we can help you further. 

    0
  • Richard Zeier

    It's showing as submitted on my side, I'll try submitting another one and see if it works. How can I submit a support request?

    0
  • S. Bates

    Hi Richard! When tax forms are submitted, our payment partner sends the details submitted to the IRS for validation. This usually takes about 5-business days.

    If you have more personal questions you'd like to ask that you do not want discussed here, use our chatbot located on the bottom right and follow the prompts accordingly. Alternatively, you can click the, "submit a request" link on the top right of any of our FAQs. 

    0

Please sign in to leave a comment.