Below are the most common questions we get from users about withdrawals. For a complete revenue platform overview, click here. For instructions on setting up your payment profile for the first time, click here.
Common Withdrawal Questions:
- How do I withdraw my earnings?
- Where can I send my funds?
- Do I need to have a minimum amount to withdraw?
- Why is my withdrawal getting reversed?
- I submitted a withdrawal request, when will I get my money?
- I received my money, but why is it less than my original withdrawal amount?
- How can I review my previous withdrawals?
Resources & Links:
- Transactions & Licenses - setup payments & tax documents
- ID Verification
- Transactions & Licenses - revenue platform
- Trolley Portal Login Page
Common Withdrawal Questions
How do I withdraw my earnings?
Once logged into your Songtradr account, click Transactions & Licenses in the left navigation menu. You will automatically land on “Transactions”, where you can click the Withdraw Funds button at the top right.
IMPORTANT NOTE:
If you still need to complete the required ID verification or set up your payment profile, you will only see the Setup Payments & Tax Documents button at the top right. Both the tax form and ID verification must be manually approved before a withdrawal can be processed.
Once you have completed your payment profile, the “Withdraw Funds” button will appear.
Where can I send my funds?
You can withdraw funds via PayPal or ACH Bank Transfer.
Do I need to have a minimum amount to withdraw?
Yes. To submit a request, you must have a minimum USD10.00 in your account.
Note: If you have a bank outside the US and/or are subject to tax withholding, you may need more funds.
Why is my withdrawal getting reversed?
There are a number of reasons why your funds may be sent back to your Songtradr account. Our support team will send an email when a withdrawal cannot be processed, providing more information.
Most common reasons:
- Not enough funds
- PayPal not available or issues with Bank details
- Discrepancies or errors on payment profile and/or tax form
I submitted a withdrawal request, when will I get my money?
All users are asked to please allow up to 10-business days for processing. Our teams work Monday-Friday which is 5-business days per week.
I received my money, but why is it less than my original withdrawal amount?
-
Your bank may have a fee. If you wish to dispute or lower this fee, you will need to contact your bank.
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You may have tax withholdings. If you complete your tax form incorrectly, or if your country of origin does not have a tax treaty with the United States, Songtradr is required by law to withhold up to 30% tax on your behalf.
- Exchange Rates. Note that Songtradr cannot adjust, nor do we have the ability to adjust, the exchange rates for our users.
How can I view my previous withdrawals?
For a detailed revenue platform overview, click here. To review your processed withdrawals, you can log into your Trolley account directly by clicking here.
For common tax questions, click here.
Comments
6 comments
I tried a 2nd time to withdraw my funds. It keeps reversing. I've been trying for a week now. This is getting frustrating.
Hey Rick! It looks like you may be attempting to withdraw below the minimum. All users need to have a minimum amount of USD10.00.
Hope this helps!
I'm trying to withdraw funds, my balance is above the minimum, but every time I try I get an "unable to identify your identity" error message from Plaid.
Please advice.
Hey Ricardo!
Have you tried reviewing our ID verification FAQ? > https://support.songtradr.com/hc/en-us/articles/4402394081943-ID-Verification
If you still need help, please submit a form to support so someone can take a look!
Your Submit a Request form won't let me submit a help request.
I just followed these directions [https://support.songtradr.com/hc/en-us/articles/20886931520023-Common-Withdrawal-Q-A#h_01HN3ES4ZAH9CSR50QXF33Z06F] to withdraw my Account Balance, but there's no Withdraw Funds button on this page...just Set Up Payments & Tax Docs, which I just completed (and nothing loads now when I click that). How do I withdraw my balance?
Hi Kurt! If you are seeing the "Set Up Payments & Tax Documents" button, that means you have not completed your payment profile. Please review this FAQ for more help! https://support.songtradr.com/hc/en-us/articles/4410332166935-Transactions-Licenses-setup-payments-tax-documents
Note: You may withdraw funds once ID verification and your payment profile are complete and the account has a minimum balance of USD10.
Hope this helps!
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