• Slow down. Scammers often try to create a sense of urgency to convince you to do something without thinking it through. Take time to review the message, and be skeptical when you’re asked to act quickly.

• Be wary of requests for money. In these cases, sending money has no sender protection — any funds you transfer this way are lost forever. 

• If a message claims to be from Songtradr, check the source. We will only ever contact you from an official songtradr.com email address or another domain associated with one of our brands.

• Keep an eye out for typos, suspicious wording, or odd formatting in the message.

• Check that any links to Songtradr's login page use a songtradr.com URL before clicking them (you can do that by hovering over a link). Scammers may use domains similar to Songtradr's (eg. songtradr.se, songtradrr.com).

• Bear in mind that Songtradr will never ask for your password or credit card details in an email.

What you should do if you receive a suspicious message

Don’t respond. We recommend that you do not engage with a scammer for any reason. If you have already engaged with a suspected scammer, simply stop responding.

Report the message. If you receive a suspicious message about your Songtadr account, please contact us. We take scams targeting our users very seriously, and we may follow up with you directly for more details as part of our investigation.

Phishing scams

Phishing is when someone tries to trick you into sharing private information, such as your login credentials, by sending a message pretending to be Songtradr.

If you believe you have been phished:

• Reset your password (including any other services where you have used the same password).

• If you can no longer access your account to reset your password, contact us.

• Share the phishing email attempt by, contacting us.

If you believe your account was compromised by an unauthorized user

When the login or payment email for your account is changed, Songtradr will send a notification email to both the previous address and the new one. If you believe that changes were made to your account without your permission, please contact us.