Below are the most common questions we get from users about withdrawals.
How do I withdraw my earnings?
As part of the transition, payouts will now process automatically at the start of each month (e.g., on the 1st of the month). You can find full details for those transactions in the “Payouts” section of the homepage. See more here.
Where can I send my funds?
Funds can be sent via PayPal or ACH Bank Transfer.
What is the minimum payout threshold, and what are the fees?
Payouts are processed automatically once your balance reaches $10.00 USD. You can raise this minimum in your settings if you prefer to hold your earnings until they reach a higher custom amount. Once your target is met, funds will automatically process to your saved payout method.
What if my balance is below the minimum?
If your balance doesn't meet these thresholds, your funds will be held securely, until you have reached that minimum threshold. Please note that according to state "unclaimed property" laws, balances left inactive for an extended period may eventually be turned over to your local state government.
Why is my payment being held up?
There are a number of reasons why your funds may not be processed when expected.
Most common reasons:
Not enough funds
PayPal not available or issues with Bank details
Discrepancies or errors on payment profile and/or tax form
I received my money, but why is it less than my statement amount?
Your bank may have a fee. If you wish to dispute or lower this fee, you will need to contact your bank.
You may have tax withholdings. If you complete your tax form incorrectly, or if your country of origin does not have a tax treaty with the United States, Songtradr is required by law to withhold up to 30% tax on your behalf.
Exchange Rates. Songtradr cannot adjust, nor do we have the ability to adjust, the exchange rates for our users.
How can I view my previous transaction payments?
For a detailed transaction overview, click here. To review your processed withdrawals, you can log into your Trolley account directly by clicking here.
How long does it take before my payment is processed?
As part of the transition, payouts will now process automatically at the start of each month (e.g., on the 1st of the month). You can find full details for those transactions in the “Payouts” section of the homepage. While processing is automatic, it may take 7–10 business days for funds to appear in your bank account.
Please note that your bank may require additional time to credit the funds to your account once released by our Finance team.